Privacy Notice
1. Controller
Aeuria LLC (trading as XAUFUNDED PROP), Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines, is responsible for your personal data. Contact: support@xaufunded.net.
2. What we collect
Identity details (name, date of birth, identity documents and verification results); contact details; country of residence and location data including IP address; order and payment references (we do not store full card numbers); account, trading and reward data; device, browser and security logs; and communications with us.
3. Why we use it
To provide the Services and perform our agreement with you; to verify age, identity and eligibility and to screen against sanctions; to prevent fraud, abuse and prohibited practices; to process payments, refunds and rewards; to provide support and handle complaints; to meet legal, tax, accounting and anti-money-laundering obligations; to secure and improve the Services; and, where permitted or with your consent, to send marketing. Our legal bases are performance of a contract, legal obligation, our legitimate interests (such as fraud prevention, security and improving the Services) and, where required, your consent.
4. Who we share it with
Service providers acting for us, in these categories: trading platform and client-area technology; identity verification; payment and reward processing; hosting, email and IT security; analytics; customer support tools; AI-assisted customer support tools; professional advisers; and authorities or courts where required by law. We may also share data with a successor in a business transfer. We do not sell your personal data. We use the Meta Pixel (Meta Platforms) to measure our ads; it records visits and clicks on challenge and sign-up buttons; no names or emails are sent; you can block it in your browser or with an ad blocker.
5. AI-assisted support
5. AI-assisted support. We use artificial-intelligence tools to help us read, organise, draft and send replies to support messages, including live chat. Requests about refunds, rewards, account reviews, verification, complaints or legal matters are reviewed by a member of our team. You can ask for any reply to be reviewed by a person by emailing support@xaufunded.net. Messages you send to support may be processed by these tools, which act as our service providers under this notice.
6. International transfers
Our providers may process data outside your country. Where required, we use appropriate safeguards such as contractual protections.
7. Retention
We keep data for as long as needed for the purposes above. Identity, transaction and reward records are generally kept for at least 5 years after the end of our relationship to meet legal and anti-money-laundering obligations, and longer if needed for a dispute or legal claim.
8. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing of your data, to data portability, and to withdraw consent. Contact support@xaufunded.net. We may need to verify your identity, and some data must be kept for legal reasons. You may also complain to your local data-protection authority.
9. Security
We use access controls and technical and organisational measures appropriate to the data we hold. No system is completely secure.
10. Marketing
You can opt out at any time using the unsubscribe link or by emailing us. Service and transaction messages are not marketing.
11. Age
The Services are not for anyone under 18, and we do not knowingly collect their data.
12. Changes
We may update this notice and will post the current version on this page.
Contact: support@xaufunded.net