Refund and Cancellation Policy

1. The fee buys access to the simulated evaluation product described at checkout. It does not buy a pass, a later stage or a reward.

2. You may cancel and receive a full refund if you request it before your account credentials are issued and before any trade is placed. Requests: support@xaufunded.net with your order number.

3. Once credentials are issued or a trade is placed, the fee is non-refundable, because the digital service has been provided. At checkout you expressly request immediate access and acknowledge that you lose any cancellation right once the service begins, to the extent the law allows.

4. Exceptions: we refund in full where (a) we fail to provide the access purchased; (b) a duplicate or unauthorised charge is confirmed; (c) we cancel your order before access is provided; or (d) a refund is required by mandatory law where you live.

5. A failed evaluation, a breach of the rules, an account closed for a breach, or a change of mind after access is provided does not give a right to a refund.

6. Approved refunds are made to the original payment method where possible, normally within 14 business days of approval. Network, conversion and blockchain fees may be deducted where we did not cause the refund.

7. Please contact us before raising a chargeback; see clause 5.6 of the Client Agreement.